Returns & Exchanges
Due to the perishable nature of our artisanal chocolates and cafe treats, we cannot accept returns once a product has left our facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.
Document the Issue
Take clear photos of the damaged packaging and the specific chocolate or confectionery items affected within 24 hours of delivery.
Contact Our Team
Email our customer support at shop@chamberlains.com with your order number, the photos, and a brief description of the quality concern.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if the issue was caused by shipping temperatures or handling.
Resolution
Once approved, we will immediately process a replacement shipment at no extra cost or issue a digital gift card for the full value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing